Our Guarantee and Terms and Conditions
By checking out you agree to the following:
Montecito Urban Farms only ships high quality strong seedlings. If your seedlings do not arrive in a healthy condition, we will replace or refund the cost of those seedlings at no charge to you, subject to the number of seedlings damaged. When 4 or more seedlings are damaged we will ship replacements, offer a credit on a future order or refund the cost of the damaged seedlings. When 3 or fewer seedlings are damaged, we will offer a credit on a future order or refund the cost of the damaged seedlings. Seedlings are refunded at the rate of $2.50 each.
Seedlings are shipped via USPS Priority Mail which takes between 1-3 days. It is not a guaranteed delivery service. If seedlings take longer than 3 days to arrive please contact us and we will replace them free of charge. We ship live plants and Montecito Urban Farms is not responsible for damages caused if you fail to collect them from your mailbox, front porch, the Post Office, etc. We highly recommended you periodically track your package so that you can arrange for a timely pick up once it has been delivered. Please double check your shipping address when ordering. Montecito Urban Farms is not responsible for damages caused because the shipping address is incorrect or the USPS does not deliver to it nor will refunds be given. If we are responsible for an addressing error we will reship your seedlings at no charge to you.
Notifying us of Damaged/Seedlings
On rare occasions seedlings and/or the packaging may be damaged in transit. To notify us of damaged seedlings, please email a picture of the seedlings within 48 hours of receipt to us. Please include the name of each seedling and the specific concern (ie broken stem, uprooted from rockwool etc.) and the order number. If the box is damaged please include a picture of the damaged box so that we may take the issue up with the USPS. We will respond within 2 business days. Notification via phone or SMS message is not accepted.
Please note: If we are notified of damage after 48 hours, seedling replacements will need to be ordered following our normal seedling ordering procedures.